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AVI & MPEG Splitter FAQ

 

AVI/MPEG/RM/WMV Joiner FAQ   

ASF Converter FAQ   AVI Converter FAQ   RM Converter FAQ   MOV Converter FAQ 

  

MP4 Converter FAQ   RM to MP3 Converter FAQ      Video Converter FAQ

 

DVD Ripper FAQ    DVD Creator FAQ    DVD Clone Lab FAQ    Video Cutter FAQ

 

Video Tutorials     Audio Converter Tutorials

 

 
F A Q
 

 

 


 

About Vista and Windows 7:
All Boilsoft programs support Vista and Windows 7 system.

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About Reg-code, Update and Lost Program :

 

1. My Registration code is invalid !?

 

(1) Please make sure the reg-code matches your program version.
Register old version program with your old reg-code.
Or, upgrade your program with your updated reg-code.

(2) Please use copy&paste to input your name and code to avoid mistakes.
The name should be your credit card name.


2. I lost my registration code! What to do ?

 

Please try our LostKey Page to get back your reg-code.
The LostKey Page link is : http://www.boilsoft.com/lostkey.html


3. I lost my program! What to do ?

 

Please go to our website, download a newest version trial.
http://www.boilsoft.com

And register it again with your reg-code.

If you've lost your code, find back with LostKey Page.
All the trial limitations will be removed


4. My program is an old version, how to upgrade ??

 

Two steps to upgrade (The upgrade is free.):

(1) Go to our website, download a newest version trial.
http://www.boilsoft.com

(2) Use LostKey page to update your reg-code.
The LostKey page link is: http://www.boilsoft.com/lostkey.html

At last,register your program and all the trial limitations will be removed.


5. I have changed my e-mail address, what to do ?

 

Please inform us of it. Tell us your old e-mail address (or your Order ID),and your present address. We'll change it for you.

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About File Formats :

 

1. The AVI, Mp4 file can't be recognized or cause a program crash!?

 

Please install the newest version of K-Lite Codec(v5.6 or later version), which can be downloaded at:
http://www.free-codecs.com/download/K_Lite_Codec_Pack.htm

 

2. My RM file can't be recognized !?

 

Please install Realone Player v10.5 or later version.

 

3. My RAM file can't be recognized !?

 

If your ram file is smaller than 4k, it probable could be a playlist file, rather than a real media file. Then you can open it with text editor, like notepad,to see the real rm file list.

 

4. Files can't be merged !?

 

FIles with different detail properties can't be merged. Please use MediaInfo to see the details of your file.

 

5. LP5 Error !

 

it does indeed appear to a result of the installation CA (Computer Associates) firewall, spam, spy and virus protection. Please take a look at LP5 Error introduction at google:
http://www.google.com/search?source=ig&hl=en&rlz=&=&q=LP5+error+&btnG=Google+Search

 

6. The above suggestions won't work !?

 

Please pay attention to the OS requirements in the introduction page.
Realone Player or QuickTime Player might be needed.

Or,
a. Please send us a screenshot.
b. Please upload a sample(under 200mb) of your video file to our ftp. We'll test it to see the problem.

Please inform us if you've finished your uploading.
Please tell us the file name, we'll appreciate that.

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About Refund:

Our refund time limit is 3 months (3 months after your purchase).

Once, you applied for a refund, please tell us the reason.
Please tell us the exam problem or upload your issue file.
We'll test it and if your problem can't be solved in 7 days,
we'll return your money for sure.

Please help us confirm the bug for our future improvement.
Thanks for supporting Boilsoft.

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