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Boilsoft RingTone Converter for Mac FAQ





1. What's the difference between the registered and the demo version?

The Demo Version has no trial period limitation. However, the duration of the output clip will not be more than eight seconds after the Demo version finishes converting the source file according to your settings.

2. Boilsoft Ringtone Converter for Mac player cannot recognize some formats. Can you tell me the reasons?

It is recommended that you should install a plug-in called Perian, which enables Ringtone Converter player to support additional media formats:

File formats: AVI, DIVX, FLV, MKV, GVI, VP6, and VFW Video types: MS-MPEG4 v1 & v2, DivX, 3ivx, H.264, Sorenson H.263, FLV/Sorenson Spark, FSV1, VP6, H263i, VP3, HuffYUV, FFVHuff, MPEG1 & MPEG2 Video, Fraps, Snow, NuppelVideo, Techsmith Screen Capture, DosBox Capture Audio types: Windows Media Audio v1 & v2, Flash ADPCM, Xiph Vorbis (in Matroska), and MPEG Layer I & II Audio, True Audio, DTS Coherent Acoustics, Nellymoser ASAO AVI support for AAC, AC3 Audio, H.264, MPEG4, VBR MP3 and more.

Subtitle support for SSA/ASS, SRT, SAMI.

If your Mac Ringtone Converter player cannot recognize WMA and WMV, you could try installing Flip4Mac, a plug-in for Player.

When it comes to OGG, you could install xiph-qt-0.1.9 to solve this problem.


Common Questions from Customers:

1. My Registration code is invalid!?


(1) Please make sure the reg-code matches your program version. Register old version program with your old reg-code. Or, upgrade your program with your updated reg-code.


(2) Please use copy&paste to input your name and code to avoid mistakes.
The name should be your credit card name.

2. I lost my registration code! What to do?


Please try our LostKey Page to get back your reg-code.
The LostKey Page link is : http://www.boilsoft.com/lostkey.html

3. I lost my program! What to do?


Please go to our website, download a newest version trial.


And register it again with your reg-code.
All the trial limitations will be removed

4. My program is an old version, how to upgrade??


Two steps to upgrade (The upgrade is free.):

(1) Go to our website, download a newest version trial.

(2) Use LostKey page to update your reg-code.
The LostKey page link is: http://www.boilsoft.com/lostkey.html

At last,register your program and all the trial limitations will be removed.

5. I have changed my e-mail address, what to do?


Please inform us of it. Tell us your old e-mail address (or your Order ID),
and your present address. We'll change it for you.