Home > Support

Support Center

 

 

Sales Support


How to purchase your software?
To purchase any software from Boilsoft website, simply click on the Buy Now button that you'll find on many pages. This will add the software to your online shopping cart. From your shopping cart you may continue shopping or proceed to complete your purchase by entering your billing and payment information.

What’s the difference between Free Trial and Buy Now button?
Click Free Trial button to download the trial version of our software, which will allows you to evaluate it for 15 days with some limitations. If you want to get the full version to remove these limitations, click Buy Now button to purchase a registration code for the software. You will receive an email with the registration name and registration code for your software after purchase. Then register your software with this information. You will enjoy free upgrades and technical support from Boilsoft then.

What to do if you lost your registration code or find it doesn’t work?
Please write to us at support@boilsoft.com and enclose related information (such as Order ID, Email address or name you used when you purchased, etc.) and we will verify that and send you a new registration code. Or you may retrieve code here.

I entered the registration code you sent me, but the software said, “The code you have entered is invalid”. Why?
There are several possible reasons for the failed registration: 

1. This is caused by entry error. You'd better copy and paste the name and code to avoid a typo. And please don't add any blank before or after the code. 

2. You changed the registration name, neither the name nor the code can be changed, they work as a whole.
3. You order and download different products, such as mix up Boilsoft Video Joiner and Boilsoft Video Joiner for Mac.

How to register my software?
After you purchase the software successfully, you will receive registration information via Email within one business day. Download the software you bought from our site and run it. Click "Register" button and copy the name and code from email and paste to the corresponding box to finish the registration.

Note: since the license code is letter-sensitive, please COPY and PASTE the code. And don't add any blank before or after it.

 

Product Support

mac video Splitter mac audio converter
 

Contact support

If you do not get a satisfying solution, please contact support team for help. Write to support@boilsoft.com and we will reply to you within 24 hours except for weekends or holidays due to the time difference.

 

FAQ

Have some questions? Please find answers here.

 

Recover Registration Code

If you have lost your registration code or find that your current code can't lock an upgrade version, please click here.